Washington University, St. Louis
International & Area Studies
/ International Affairs Program
One Brookings Drive, MC-1085
St. Louis, MO 63130
Borders in Service: Enactments of Nation in Transnational Call Centers, with Kiran Mirchandani, University of Toronto Press, 2016.
“Hidden Sides of the Debt Economy: Emotions, Outsourcing, and Indian Call Centers” International Journal of Comparative Sociology, 2013, 54(3):205-227.
“Call Centers: Emotional Labor Over the Phone,” with Danielle Van Jaarsveld, 2012. Chapter 7 in Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work, edited by Alicia Grandey, Jim Diefendorff, and Deborah Rupp, LEA Press.
“Who’s On the Line? Indian Call Center Agents Pose as Americans for U.S.-Outsourced Firms,” 2007. Industrial Relations, 46(2):271-304.
“Saying ‘Good Morning’ in the Middle of the Night: The Reversal of Work Time in Globalized ICT Service Work,” 2007. Pp. 55-112 in Research in the Sociology of Work, Vol. 17: Workplace Temporalities, edited by Beth Rubin. Amsterdam, Netherlands: Elsevier.
“Virtual Receptionist with a Human Touch: Opposing Pressures of Digital Automation and Outsourcing in Interactive Services,” 2016. Chapter 5 in Invisible Labor (below).
“Crowd Work and Fair Labor Practices” with Miriam A. Cherry, 2016. Chapter for the Handbook of Research on Digital Transformations, edited by F. Xavier Olleros and Majlinda Zhegu, Edward Elgar Publishing.
“Emotion Detectors, Answering Machines and E-Unions: Multisurveillances in the Global Interactive Services Industry,” 2011. American Behavioral Scientist, 55(7):868-901.
“Shifting Masculinities in the South Asian Outsourcing Industry: Hyper, Techno or Fusion?” with Yasmin Zaidi, 2016. Chapter for Gender in Transnational Knowledge Work, edited by Helen Peterson, Springer.
“Global Circuits of Gender: Women and High-Tech Work in India and the U.S.,” 2013. Gender, Sexuality, & Feminism, Premiere Issue, May, 1(1):37-52.
“Subversions of Techno-Masculinity in the Global Economy: Multi-Level Challenges by Indian Professionals to US ICT Hegemony,” 2013. Chapter 7, pp. 113-133, in Jeff Hearn, Marina Blagojevic, and Katherine Harrison, ed., Rethinking Transnational Men: Beyond, Between and Within Nations, London, UK: Routledge.
“Filtering Diversity: A Global Corporation Struggles with Gender and Race in Employment Policy,” 2008. American Behavioral Scientist, (November) 52(3):307-341.
“Dangerous Places and Nimble Fingers: Discourses of Gender Discrimination and Rights in Global Organizations,” 2001. International Journal of Politics, Culture, and Society, 15(1):77-105.
“Work-Family Relations in Transnational Perspective: A View from High-Tech Firms in India and the United States,” with Srirupa Prasad, 2005. Social Problems, 52(1):122-146.
“Organizational Change, Globalization, and Work-Family Programs: Case Studies from India and the United States,” 2005. Chapter 7, pp. 173-209 in Work-Family Interface in International Perspective, edited by Steven Poelmans. Mahwah, NJ: Lawrence Erlbaum Associates Press.
“Three Reasons for a Transnational Perspective on Work-Life Policy,” 2005. Chapter 17, pp. 375-400, in Work and Life Integration: Organizational, Cultural, and Individual Perspectives, edited by Ellen Ernst Kossek and Susan J. Lambert. Mahwah, NJ: Lawrence Erlbaum Associates Press.
“Women Body Screeners and the Securitization of Space in Indian Cities,” 2016. Chapter 7, pp. 312-332 in Women Workers in Urban India, edited by Saraswati Raju and Santosh Jatrana, Cambridge University Press.
“The Case of the U.S. Mother / Cyberspy / Undercover Iraqi Militant, Or How Global Women Have Been Incorporated in the Technological War on Terror.” 2012. Chapter 20, pp. 247-260, in Rekha Pande, Theo van der Weide, Nicole Flipsen, eds., Globalization, Technology Diffusion, and Gender Disparity: Social Impacts of ICTs, Hershey, PA: IGI Global.
Invisible Labor: Hidden Work in the Contemporary World, with Marion G. Crain and Miriam A. Cherry, 2016. Berkeley, CA, University of California Press.
“Globalization and Outsourcing,” with Nima Yolmo, 2016. Chapter for The Sage Handbook of the Sociology of Work and Employment, edited by Stephen Edgell, Heidi Gottfried, and Edward Granter, Sage Publications
Entries on “Identity at Work,” “India” (with Jamie Cross) and “Pink Collar” (with Yasmin Zaidi), 2014. Sociology of Work: An Encyclopedia, edited by Vicki Smith, Sage Publications.
“Introduction: Race, Class, and Gender in Transnational Labor Inequality,” with George Wilson, 2008. American Behavioral Scientist, (November) 52(3):295-305.
“Racialism, Sexuality, and Masculinity: Gendering the ‘Global Ethnography’ of the Workplace,” 2002. Social Politics: International Studies in Gender, State, and Society, 9(1):126-158.
“The Limits of Micro-Credit: Transnational Feminism and USAID Activities in the United States and Morocco,” with Zakia Salime, 2002. Chapter 12, pp. 189-219, in Women’s Activism and Globalization: Linking Local Struggles and Transnational Politics, edited by Nancy A Naples and Manisha Desai. New York: Routledge.